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For professional be they an IT consultant or a graphic designer it would be considered by most ‘natural’ that a professional should aim to price their services at a ‘fair’ price; perhaps a little like Goldilocks not too high, not too low. The truth is that who you ask for advice in this area could determine the answer to the question.
Do I need to discount my fees to get clients?
Getting the right business advice means much more than someone telling you when to file a tax form or showing you how to record business financial information. It is a process that should be looked at much more holistically. Though essential titbits of legal information and legal and accounting facts are important, it is observations like that coming from business coaches and advisors that can lead to a more successful enterprise.
Recently a friend shared with me his experience in looking for a restaurant to eat at and highlighted the impact that great customer service has on a business. It’s a fact we all want great customer service and we may think we know what great customer service is. The question is, is your business really delivering great customer service? Here are a few tips we can learn from this story.
It’s more important than ever to nurture your relationships with customers. If yours is a professional services firm, how do you avoid being a nuisance to your clients? How can you deepen your relationship with your customers, ensuring that when the time comes you are front of mind?
Do habits matter in business? You bet they do.
Imagine for a moment doing only the things you need to do that will give get you or your business your goals. Now look at your typical activities each day, each week, each month. How many of them align with the activities that will get you to your goals sooner rather than later….if at all?
